Fiserv Client Technical Support Representative, Staff in Sioux Falls, South Dakota

Position Description

What does an outstanding Client Technical Support Representative, Staff do?

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.

It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.

As a Client Technical Support Representative you will have an exciting and unique opportunity to provide client support for the powerful Business Analytics (IBM Cognos data mining/data warehousing) application. Accurate and timely work in this job is vital to our clients as it can “make or break” the relationship our clients have with their customers. Associates who are successful in this position will experience great job satisfaction and fulfillment in their day to day customer interactions as they help our client achieve their goals and learn the nuances of this complex report writing tool.

BASIC QUALIFICATIONS FOR CONSIDERATION:

Work with a wide range of Fiserv clients enabling them to successfully use the Fiserv Business Analytics product to achieve their business objectives including developing report writing expertise for ad-hoc or scheduled reports, and fielding questions about the processing of the application. You will independently handle client calls and cases by researching and answering questions to determine resolutions to inquiries and challenges with the report writing software. This includes thoroughly tracking, organizing and documenting activities to ensure clients receive regular follow up and the status is consistently updated. You will assist clients by providing product consultation and instructions on how to utilize particular features of the sophisticated and powerful Business Analytics reporting writing tool. The Business Analytics team simulates or recreates customer problems and works with Fiserv’s Development Team to test program corrections as well as to communicate customer suggestions for enhancements to the application. You will attend ongoing training to achieve the level of skill needed to solve more complex problems with this powerful, constantly enhanced, and ever evolving technology. Work with the team to test changes to the software to ensure existing features continue to work as required and new functionality works as expected as new service packs and release upgrades become available. The Business Analytics Client Support team builds valuable relationships with clients so as to maintain a high-level of client satisfaction, resulting in client retention and referrals.

  • High School Diploma

  • Financial industry experience or IBM/Cognos experience required.

PREFERRED QUALIFICATIONS FOR CONSIDERATION:

  • Minimum 2 years customer service experience preferred.

  • Experience working in banking or financial services industry preferred.

  • Bachelor’s degree preferred.

WHO WE ARE:

Be a part of Fiserv’s high profile Business Analytics team which supports innovative and powerful business analytics and customizable reporting to help banks understand their business, drive revenue, increase cross sales and build customer loyalty. Help clients have a single view of customer information across channels and quickly adopt new technologies to keep pace with evolving business environments by using the data mining tools available to them with the Fiserv Business Analytics product. Want to be part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.