Grubhub Sr. UX Researcher in Chicago, Illinois
Got a taste for something new?
We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.
With more than 80,000 restaurants and over 14 million diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.
Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.
The Grubhub User Experience team is a curated group of talented, fun loving people who are passionate about making great products. Our work directly influences product strategy and is used by multiple teams within the organization.
We're looking for an enthusiastic candidate to take our usability practice to the next level. This candidate will design and conduct usability tests frequently and efficiently. They will be responsible for designing test plans, recruiting users, moderating tests, analyzing results, and presenting insights.
Work closely with designers, product managers, and developers to identify research topics and plan usability testing across multiple devices and platforms, finding opportunities to further improve the user experience
Design, recruit and moderate usability sessions regularly (both in-person and remote)
Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
Minimum of 5 years of experience conducting usability testing on a variety of devices/platforms (desktop, smartphone, tablet)
Experience with numerous user research methods, including in-person and remote moderated one-one-one sessions, concept testing, card sorting, iterative prototype testing, contextual inquiry, A/B testing, etc.
Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time
Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
Bachelor’s degree required; advanced degree preferred in research, psychology, social science or a related field
Unlimited paid vacation days. Choose how your time is spent
Never go hungry! We provide weekly Grubhub/Seamless credit
Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections
We deliver favorites every day. Join us as we move eating forward.
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
External Company Name: Grubhub Holdings, Inc.
External Company URL: www.grubhub.com
Street: 111 W Washington St.